Frequently Asked Questions
Everything you need to know about shopping with J.L. Matthews Co.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are attached to receive a full refund.
Are your materials sustainably sourced?
Yes, J.L. Matthews Co. is committed to ethical fashion. We use organic cotton and recycled materials across 80% of our current collection.
How do I find my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I care for my garments?
To preserve the quality of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry whenever possible.